Services
The Musicland team is made up of people with knowledge of music, specialisation and many years of experience. The basic requirements for every member of Musicland are:
-to have theoretical knowledge of music,
-to know at least one musical instrument (with studies and possibly professional and teaching experience)
-to have technical training (for the members of the service department)
so that we can provide our customers with the services and support they need.
The services we provide focus on 3 main areas.
Before the purchase, during the purchase and after the purchase.
Before the purchase
Through our website and our blog we provide a huge range of products and information, as well as complete support by phone and by email, so that the beginner or advanced musician can choose what suits them best and make the most of the money they have available.
In more detail:
-Our website musicland.gr is one of the most complete and up-to-date in the world, with 88328 products in more than 1300 categories
-On our website the specifications of each product are examined with great care so that we provide the correct description, images and videos, giving the visitor the most complete information possible. It is not uncommon for us to find mistakes even in the manufacturers' own descriptions and to have to unpack a product (which will then be sold as ex-display) in order to provide the correct information in its specifications.
-The filters in each product category are a very useful tool that lets the visitor pick out, from the hundreds of products in a category, those that suit them, and also gain additional knowledge. This tool is the result of thousands of hours of work and research, and often of consultation between many of our members, so that the information and wording are the best possible.
-On our blog musicland.gr/blog/ you will find a wide range of buying guides and technical topics
-You can also call us daily 9:00-17:00, except Saturdays, Sundays and public holidays, on 2351 2351 22. A specialised member of Musicland will help you with any question.
-In addition, you can email us every day, 24 hours a day, at support@musicland.gr. You will receive a reply within 24 hours.
During the purchase
Inspection and service on all string instruments
Our many years of experience have shown us that all string instruments need the appropriate setup in order to perform at their best sonically and, at the same time, to be easy to play. This is for the following reasons:
1st, a factory with a production line (often even thousands of musical instruments a day) does not have the luxury of dealing with each instrument in such detail
2nd, the adjustments an instrument needs always leave room for customisation depending on each person's way and style of playing, as well as their age.
3rd, even if an instrument is adjusted when it is built, by the time it reaches its owner's hands it is subject to normal changes such as:
-Contraction and expansion of the woods due to climate conditions that differ from region to region, or even from continent to continent,
-Changes in the geometry of the instrument due to the permanent tension of the strings
-Changes that all instruments show from season to season.
The Musicland service department is responsible for the detailed inspection and adjustment of all kinds of string instruments, such as guitars, basses, ukuleles, mandolins, violins, cellos, double basses, as well as traditional string instruments such as bouzoukis, tzourases, baglamas, lyras etc. None of the above instruments is shipped to our customer before it has been inspected and properly adjusted.
Extension of the free service
In addition, we offer the option of extending the free service to 3 years, so that you are fully covered for any change your beloved musical instrument may show.Order updates
Full updates on every stage of the processing of your order, by email and SMS, so that you know exactly each step of your order, as well as the shipment number and a tracking link to follow its progress until it reaches your hands.
Price guarantee
On each product page there is a contact form in case you have found the same product at a lower price elsewhere.The conditions in this case are:
-The price you have seen must be from an online store within Greece
-The product must be available
-The price must include any costs such as shipping, cash on delivery fees etc.
Pick-up points
Our cooperation with Geniki Taxydromiki and ELTA Courier allows us to deliver your order to the most remote destinations in Greece without the extra charges for hard-to-reach destinations.More than 800 points throughout mainland and island Greece are served at no extra charge to the customer.
After the purchase
3-year warranty
Beyond the standard 1-2 year warranty given by each manufacturer, at Musicland we extend this warranty to 3 years at no extra charge.
Phone Support
Our phone support operates daily 9:00-17:00 and we are at your disposal for any question or query about the product you purchased and how it works.
Right of Return
If the product you have just received does not satisfy you for any reason, you have the right to return it within 14 days.Details of the return terms can be found at www.musicland.gr/politiki-epistrofon
